Refund
The refund and cancellation conditions for a NetLattice Family Finance household budgeting consultation, including eligibility, timeframes and how to request one.
About this policy
This page sets out the refund and cancellation conditions for household budgeting and cash-flow planning consultations offered by NetLattice Family Finance Co., Ltd. (Tax ID 0105590857444). The specific timeframes below are standard market-consistent terms, proposed pending confirmation by the business; if a written engagement agreement states a different term, that agreement prevails.
Eligibility
A consultation is a service delivered in a scheduled session, and the work of preparing it begins before the meeting. For that reason, refund eligibility depends on how far in advance you cancel relative to the scheduled time.
Cancellation timeframes
- More than 48 hours before the session: a full refund of any session fee already paid, or no charge if payment has not yet been taken.
- Between 24 and 48 hours before the session: a 50% refund of the session fee, reflecting the preparation time already committed and the slot held for your household.
- Less than 24 hours before the session, or a missed session with no notice: no refund, because the time could not be offered to another household.
Rescheduling
A session may be rescheduled once without charge if you tell us at least 24 hours before the meeting time. A reschedule is not a refund: the original booking moves to a new date and time. A second reschedule is treated as a cancellation under the timeframes above and a new booking.
Work already started
Where a session has already taken place, the fee is not refundable, because the consultation has been delivered. The written cash-flow summary provided afterwards is part of that delivered work.
Deposits and no-shows
If a deposit is taken to hold a session (confirmed in writing at scoping), it is non-refundable if the session is cancelled with less than 24 hours’ notice or missed without notice. A no-show is treated as a cancellation with less than 24 hours’ notice.
How to request a refund
To request a refund or cancel a session, email info@netlattice.click or call +66-2-215-6847 with the name the booking was made under and the session date. We will acknowledge the request within two business days and process any refund within 14 days of the eligible request.
Refund method
Refunds are returned to the original payment method used for the session fee. Where that is not possible, an alternative is arranged with you in writing.
Contact
For any refund question, email info@netlattice.click or call +66-2-215-6847 during business hours.